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The following article was published in our article directory on February 19, 2021.
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Article Category: Advice
Author Name: Douglas E. Noll
Emotional competence is an essential social skill that helps you be successful in work as well as life. Better known as emotional intelligence, this skill involves being able to recognize, manage and communicate your emotions as well as understanding the emotions of others.
Possessing emotional intelligence has long been recognized as vital to achieving professional success. Many studies have established that individuals who possess EI are more likely to succeed no matter what type of job they were in.
One of the basic traits that all people with high EI have is the ability to listen actively. When you genuinely listen to what another person has to say, you are making them feel important and improving your relationship with them.
However, listening to others is often difficult, particularly in these times when our attention spans are shorter. It can be very easy to lose your focus or worse, start to judge what the other person is saying.
Here are a few simple tips on how you can become a better listener :
Physically demonstrate that you are listening. When we speak to another person, we are communicating both verbally (through what we are saying) and non-verbally (through our gestures and facial expressions).
In order to reassure the other person that we are listening attentively to them, it is important that we offer them non-verbal cues. For instance, you can acknowledge what they have just said with a nod. You can also lean forward slightly as if you are trying to catch what they are saying.
Don�t be judgmental. One of the biggest mistakes we can make when listening is to agree or disagree with what the other person is saying. This can affect the non-verbal cues we are sending and make them feel uncomfortable .
Try to avoid doing this. All you have to do is simply listen and receive the message they are sending .
Silence is okay. There will be times when the person stops talking. This is not a signal for you to immediately jump in with a question or other statement.
Sometimes a person falls silent because they want to think about what they want to say next. Or they may simply want to take a pause before continuing.
However, there may be times when you feel that the person is waiting for a prompt from you. In this case, you can simply ask a question that would require them to respond , such as �what do you think?�
Repeat what they just said. This is a common method that therapists use. Basically you repeat what they just said, but in your own words.
This helps makes them feel closer to you during the conversation, since it makes the other person feel that you understood them.
Listen mindfully. Many people believe that listening is a passive activity that requires you to just sit there. The problem is that by listening like this, you will probably begin to feel yourself becoming less attentive.
If you listen you have to do so actively. Put together all the techniques that we have enumerated above. Give non-verbal cues such as a nod. Occasionally repeat what they said, but paraphrased. And ask open questions that would inspire them to continue the conversation.
Practicing these basic listening tips will greatly help in developing your emotional competence. And it will ultimately lead not only to greater professional success, but also improved relationships with the people around you.
Keywords: emotional competence, emotional intelligence
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