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SpinDistribute.com Article Directory

The following article was published in our article directory on October 1, 2013.
Learn more about SpinDistribute Article Distribution System.

Telephone Answering Service for Small Business

Article Category: Business

Author Name: Aaron S. Robertson

Do you have a small- to medium-size business organization? Are you contemplating a 24-hour telephone answering service solution?

There are many reasons why US-based and other global businesses choose to explore options for an answering service. When a customer decides to pick up his/her phone to purchase their preferred goods or services, they would prefer to talk to a live person rather than an answering machine/voice mail. A Fortune survey found that 80% of callers who get voice mail mostly hang up. Needless to say, a live answering service ensures a person-to-person interaction and a captured market for most businesses.

The first thing you may want to consider are the benefits of tapping this kind of service over hiring, for example, a conventional receptionist, for your small business. The next step is to take a look at your business and your plans moving forward. By doing so, you can really evaluate whether or not an answering service will be a good fit for your small business.

One of the many benefits you can derive is enhanced business image. Many small businesses choose to tap a toll-free number with a recorded greeting, hopeful that possible customers will start calling them. The sad truth, though, as researches have found, 9 of 10 potential customers hang up when they do not hear a live person on the other line. We can conclude, then, that basic credibility issues arise when your business phone is answered by a prerecorded message. This is, nevertheless, erased when a live professional person answers customer calls with a friendly voice. Your customers will immediately feel a sense of calm and assurance for the legitimacy of your business.

Another noted benefit is that it is more cost effective than hiring a traditional receptionist. A full-time staff member performing this task is paid around US $2,000 per month. This does not include medical insurance, overtime pay, and paid leaves. Through answering services, companies can enjoy sophisticated phone and admin support at a small percentage of the cost of retaining a full-time employee. Business owners can either choose prepaid or postpaid.

Perhaps the most significant benefit you can derive from this service is professionalism - the assurance of quality service representatives handling your calls with the utmost care, following your distinct instructions. This will definitely exude a "WOW" factor to your customers which will certainly help the growth, image, and future of your business.

Now is the time for you to decide if an answering service is the right choice for your small business at this time. Here are a few questions you may want to consider: How are you currently handling your customer calls - existing and new prospects? Is your current system for handling customer calls working well? Are your customers happy and satisfied? Did you hire someone to answer your calls for you? If so, what is the cost per month/year? Is your receptionist performing multiple tasks, or just focused on answering phones?

Taking all of these points into consideration, you can decide if an answering service is the right fit for your business.

Keywords: answering service, telephone answering service, telephone answering services, call center, call centers

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