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The following article was published in our article directory on May 16, 2013.
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Article Category: Advice
Author Name: Gary Valkenburg
With over 350 restaurants across two countries, Hungry Jack's are one of the most successful fast food franchises in the industry.
The company restructured their overall recruitment process, streamlining hiring using their new online recruitment software. The company now only takes a minute to place ads across the country, screening over 8,000 eager applicants every month. Hungry Jack's uses online recruitment software to post jobs both internally and externally creating a greater talent pool for applicants. Using e-recruiting, reports created from the different sources provide critical feedback for the hiring team.
Below is a recent interview conducted with Hungry Jack's on the launch of their online recruitment software, and e-recruiting program.
What were the key outcomes you were looking for when launching your recruitment software? We had four main objectives. First, we wanted to get a better understanding of our applicant reach, application rate and hiring rate. Second, we wanted more control over our recruiting process. Third, we needed more consistency with our job placements. Finally, we needed to make it easier for our restaurants to have access to better team members. We believe we definitely achieved what we set out to do.
How difficult was it to slightly transition from your actual labor intensive recruitment process to an online version with recruitment software? Our processes were very outdated so it was a great chance to improve our processes and systems overall. We used this transitional period to completely overhaul our procedures.
What specific steps did you take in order to launch your e-recruiting smoothly? We ran a trial of our program with eight stores for three months to test the system, develop the training tools and make sure that everything was running smoothly. After the trial we launched State by State over four months.
How do you manage the applicants within the talent pool collected? It is surprisingly a very easy process. We place adverts across the country for whoever needs them upon request, store managers do the hiring for each site and area managers hire their own store managers.
What is a feature that took you by surprise that you could not work without now? Surprisingly it is the bulk decline feature. This feature is really suitable especially for positions with a large number of applicants. It is a polite way to ensure that all applicants get the courtesy of a response. Once positions are filled we also close the positions down periodically.
If you advertise on your own website, how do you incorporate the external career site with the e-recruiting for advertising positions? We had the window placed directly into our website, and we also attached links when we advertise off third party sites.
What final tips do you have for other companies about to launch online recruitment software? We have five final thoughts. First, plan the launch of the overall recruiting process. Second, create easy to read training manuals. Third, do soft launches with a few locations before doing national launches. Third, make sure all ads are being managed from a Head Office level. Finally, have fun and celebrate the wins you will have.
Keywords: Online Recruitment, e-recruitment, online recruitment software, e-recruiting
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