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The following article was published in our article directory on February 25, 2013.
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The Best Way to Apply "Shine" in 5s

Article Category: Business

Author Name: Chris Burnham

The third stage of 5s is "Shine." This is the one step in 5s that doesn't really require someone to decode or translate it for you. Shine is basically, just clean it! You don't need an engineering degree or a qualification to be able to teach "clean" but you do need to be proficient in this step if you wish to be successful. There are actually two sub-phases of the Shine phase. They are the preliminary deep clean and the routine "clean-as-you-go" facet.

The immediate deep clean ... Think white glove!
When you hear the expression white glove cleaning, most people think of meticulous, painstaking, spotless, attention to detail scrubbing up. The shine phase refers to deep cleaning, anything less is just considered "straightening up". When conducting the initial clean keep these things in mind:.

-Clean completely from top to bottom! Make sure you clean all floors, walls, windows, furniture, lamps, etc.
-Don't just clean all around items, get under them. Get into the corners of everything even machinery (please consult maintenance and use proper lock out/tag out procedures when cleaning industrial machinery).
-Clean every horizontal face, even the tops of cabinets and racks.
Scrub! Don't just wipe things down, put some hard work into it.
-Things should seem "fresh", so apply a new coat of paint to floors, walls, or rails if needed. If something looks too worn, replace it!
-Ensure to clean the tools you use everyday and evaluate them for safety while you are cleaning them to be sure they are working in the right manner.
-Consider changing light bulbs with better light fixtures. It's much easier to see dirt and grime with more light.

I would advise developing a checklist before you start cleaning. By establishing a checklist as a team, you can divide tasks more readily and verify your work when you are finished. Give everyone a pad and something to write with, then have them walk around in groups of two and make a list of the things they see that should be cleaned. I like to have an easel with a pad that you can transcribe everyone's suggestions and post it near the workspace while they are cleaning. While you are capturing everyone's suggestions from their lists, use this activity to analyze what may be missing from the group's master list. Once your team has completed everything on their list, take several pictures to define what the new "Shine" standard is for the area.

The everyday "clean-as-you-go" stage ... Think Now!
I first learned "clean-as-you-go" when I was a teenager working at McDonald's. The main reason why they emphasize this is firstly, food sanitation. All of us likes their food prepared in a clean environment. But the other main reason is because Ray Croc understood standard work. He recognized that if I kept a clean environment, I could more easily detetct headaches.

Anytime you perform little shine steps daily as you are carrying out your tasks you create an environement where work can be done safely. Employees in a bright and clean work environment can detect issues before they become problems. By keeping the area clean during the day, you can make closing time a great deal easier because you don't need to devote a massive effort to bringing the workspace back to what is the new standard.

This won't handle where I work ... Think Customer!
If you think you won't be able to keep your area well-kept as you go I would suggest you consider hospital operating rooms or flight lines where jet fighter aircraft are assembled. During my time in North Carolina I had the opportunity to see the shop floor of many of the leading NASCAR teams' race shops. Nearly every floor was painted white or light gray so you could see dirt effortlessly and they were irreproachable. I would have eaten a meal off of them with my family looking at a race car two feet away!

Keeping these areas clean is an integral factor of their environment, lives depend upon it. If you were a fighter pilot would you get into a plane constructed in a grimey, unrestrained environment? These groups have designed their systems and processes keeping absolute clean in mind. They have cleaning materials located in a designated spot, clearly identified, close to the work area. They also have clearly designated spots for waste. In the hospital, bins for biological waste are unmistakably marked. In the flight line or race shop there is a place to dispose of oily rags. Any time a problem does emerge in regards to cleanliness, these groups quickly root cause the cause of the problem and resolve it.

If your customer saw the condition of where you work, would they still purchase your product or service? If the answer is "NO" then take action and turn "NO" into "NOW"! Get a crew together, make a list, and go shine. Right after your team creates the environment that you and your customer needs, take a photo and take consistent action to keep it there.

Keywords: 5s audit, 5s, lean implementation, lean manufacturing, lean six sigma, 5s Shine, 5s Implementation

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