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The following article was published in our article directory on December 7, 2012.
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Outsourcing Billing – Find the Right Partner

Article Category: Business

Author Name: Donald Curtis

Most businesses approach billing as a necessary task that has one goal: Receive payment from the customer for services rendered. Outsourcing billing can create a whole new methodology for sending customer invoices and statements. A state-of-the-art outsourced billing solution will actually help a business increase customer satisfaction by treating this process as part of a business's marketing communications. There are many billing companies that offer standard billing services. Those companies that see billing as an additional way to satisfy the customer can more than repay the investment made in their services.

Some businesses offer very basic invoices sent via U.S. Mail. Others offer mail and online billing options but with very standardized design and few ways for customers to sort, print or otherwise personalize their documents. It's recommended that businesses make inquiries of those billing outsourcing companies that offer custom billing solutions. The very best billing solution companies don't leave document redesign to chance. They create draft documents based on a business's input, and then arrange to present these prototypes to actual customers of that business, for their review. The documents are further refined to incorporate that feedback. This process results in more than easier to read forms. Customer satisfaction increases as well, and that is something that many businesses might not expect from a document redesign.

Document and digital file design, access and storage are only one set of solutions a billing firm can provide. Many businesses still send substantial numbers of customer documents via the postal service. Some of these businesses can profit by consulting with billing firms. These firms can examine a business's entire paper billing process and recommend improvements that eliminate time consuming manual work. They also can help businesses prioritize communications, streamline mailings and reap discounts from the post office. They can ensure that businesses have a plan in place to back up documents. All of these services also contribute to customer perception, which is a valuable added bonus.

Billing companies provide many other value-added services. A business that opts to redesign online and print documents can also have cross-sell and upsell messages added to certain of these communications, to fit the needs of various customer segments. This approach transforms common looking statements into more customer-centric messages that can elicit action. The result is that a business can move from regarding billing as a single event to treating it as part of its communications strategy.

Every day there are millions of paper and electronic communications between businesses and their customers. Modern billing and statement services can turn many of these ordinary statements and bills into new opportunities to delight and upsell customers. Outsourcing billing and statement services can help improve cash flow, free up resources, eliminate waste and ensure that messages get to customers quickly and efficiently. Instead of just 'collecting the cash' businesses can take advantage of billing outsourcing as a new way to increase their revenue streams.

About the Author: Donald Curtis is a business writer. He's written about outsourcing and outsourcing billing. To get more info about outsourcing billing visit the Website at http://www.workflowone.com.

Keywords: outsource billing, outsorcing billing

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