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SpinDistribute.com Article Directory

The following article was published in our article directory on October 17, 2012.
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How Outsourcing Billing Services Can Improve Customer Relations

Article Category: Business

Author Name: Todd Lincoln

Organizations ranging from insurers to retailers regularly send a variety of bills and statements to their customers. Billing statements, program benefits manuals and membership welcome announcements are just a few of the documents businesses mail each day. Organizations find that when these invoices, manuals and forms don't deliver the intended messages, confusion and customer calls increase. Increasingly organizations are turning to outsourcing firms who offer print and electronic solutions designed to alleviate these problems. Billing services can encompass a number of areas, including invoices and statements, patient reminders, insurance policies, service notices and more. Working with a document and electronic data management firm can reduce costs associated with producing and distributing these and other communications, leading to greater customer satisfaction.

It's recommended that businesses inquire at several billing services firms to compare their offerings and to ask questions. The billing services firms will perform audits that look for inefficient and outdated document creation and distribution processes. Businesses will discover how they can reduce paper usage, increase document readability; lower mailing costs and provide clearer messaging. Through the use of integrated billing services businesses can reduce production time, increase efficiency and eliminate unnecessary manual tasks. Billing solutions can be created to meet more complex requirements as well. These types of solutions can include customer self-care portals and e-bill and e-payment systems that offer 24-7 accessibility. All of these process improvements can ensure rapid invoicing, faster collections and overall improved customer service.

Businesses want to create and distribute easy to understand documents that reduce the number of calls to their call centers. Timeliness in client communications is important and if businesses get bogged down with complicated invoicing, printing and mailing then delays can ensue. Customers today expect rapid and easy communication with the companies they deal with, and they often do not hesitate to look elsewhere if they feel like their needs are not being met. Customer trust can erode and this problem can be more costly to repair than the physical processes of how to present billing statements and documents. An experienced billing solutions provider anticipates these issues and has efficiencies in place to deal with them.

One of the biggest advantages businesses derive from engaging billing solutions providers is that these firms can institute stand-alone or complementary services; thereby increasing efficiency while simultaneously reducing costs. Billing solutions providers can ensure that invoices, policies, membership manuals, statements and other printed documents are created in easily understandable formats and are mailed in a timely manner. They can also create electronic processes that streamline customer service. An audit of an organization's billing, statement and notification procedures can reveal areas that can benefit from a billing solution vendor's process improvements. Cost savings in production and applied postal discounts, combined with more efficient message delivery are only some of the advantages billing services firms offer. Increased customer satisfaction is the greatest benefit that businesses can enjoy when they outsource their billing services.

Keywords: billing services, billing solutions

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