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The following article was published in our article directory on August 18, 2012.
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Following A Car Accident: It's YOUR car, and it's YOUR choice ...

Article Category: Advice

Author Name: Mark Schaech

YOU, the vehicle owner, have the right to select the place your automobile is fixed. IT 'S THE LAW. No insurance company can interfere with that right.

DID YOU KNOW: In the aftermath of a car collision, you don't need to bring your car or truck to the insurance company, you can come immediately to Mark's Body Shop for repairs. The insurance company will come to our shop to see your vehicle.

Here at Mark's Body Shop, we opt to have no contracts with insurance companies.

In an effort to reduce costs and boost their profit margin, the insurance company may well undertake to "steer" you to one of their "preferred shops" in the aftermath of a car accident. At Mark's Body Shop, we do not let insurance companies to designate the parts we utilize or how we repair your car.

The agreements insurance companies make with their preferred shops put rigid limits on resources, risking quality and even safety.

We have prior experience as a "preferred repair facility" for insurance companies, so we understand all too well the pressure put on these shops to employ non-OEM, refurbished and salvage parts. Preferred shops are expected to markdown parts and labor, cap paint and other essential materials, and the list goes on and on.

Some of these programs reward the shops who employ the most non-OEM parts and have the minimum average repair cost with the most referrals. We believe these sorts of agreements to be an unquestionable conflict of interest. This type of contract was unacceptable to us, and diametrically opposed with our standards of quality and service.
Insurance companies use very distinct strategies to encourage you to use "THEIR" shop.

Some of the things you'll hear from claims officers subsequent to a car collision will be intentionally deceptive. We see it all the time, as a BMW approved body shop who never cuts corners, always making use the best systems, OEM parts, and the latest techniques, we often have to resist insurance company steering.

We believe that people need to be aware of their rights, and recognize what alternatives they have, so we've composed this list of 5 deceptive things you may likely hear from your insurance company in the aftermath of a car accident:

1 "They are not one of our preferred shops so we can't warrant the repairs."

In our experience, when we have done corrective repairs to vehicles that had been repaired at DRP shops, it has been the shop and not the insurance company that has been forced to Warranty the job. Here at Mark's Body Shop we give our clients a written lifetime warranty on our workmanship and paint.

2 "If you don't use our shop you will have to pay the difference."

99.9 % of the time the original insurance estimate is insufficient. Insurers will pay more when we prove what is mandatory to properly and safely repair your car. If an insurer were to refuse payment on fair and reasonable charges we will do everything we can to help our customers collect what is owed to them.

3 "If you use that shop, we can't get someone out for several days but if you use our preferred shop we have some there to start on it now."

It typically take no longer than 3 days for most insurance companies to get someone out to inspect the damaged vehicle. This is just another attempt to get these customers into the preferred shop. If it takes more time, it is almost always delays created by the insurance company. But it is well worth the wait to get a complete quality repair.

4 "We have had a difficult time with that shop/We can't work with that shop."

Usually means the shop refuses to cut corners and keep important info from you, the vehicle owner. These are the shops consumers should "prefer".

5 "At that shop, claims take longer to settle."

The only reason the repairs might take longer is usually as a result of a poorly written estimate on the insurers' part and the insurance companies response time. They are typically slow to respond and they do not pay us as quickly as they pay their preferred providers.

A company can't serve two masters. The vehicle owner is the customer, and an ethical body shop will serve their interests at all times. When you come to Mark's Body Shop, you will see that YOU are our top priority.

We will work to properly, and safely, repair your vehicle with the highest level of quality and service.

Keywords: auto body, collision repair, car accident, car crash, car insurance, after an accident

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