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The following article was published in our article directory on May 11, 2012.
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Cloud Based Phone Systems - Discussing the Pros and Cons

Article Category: Computers and Technology

Author Name: Invar Technologies

Before, all business operations are required to have hardwired solutions for all their telephone and communication needs. Things were efficient back then, but everyone knew well that another innovative system could do much better. This used to be the case back then, but now no more, thanks to the cloud based phone systems through the Internet. These systems offer technological advances to telephone and communication services, bringing businesses and their clients together. No one needs to worry about distance anymore.

The introduction of the system ushered a new definition for efficiency concerning communications, though this does more to improve total productivity. Today's call center businesses are all too familiar with the cloud based system and its advantages. This wonderful technology exploits highly advanced voice-calling service thru the Internet system. The idea behind the cloud refers to Internet-based phone systems that connect anyone together, regardless of distance. This setup should provide convenience and flexibility to business, thereby enhancing efficiency that should lead to an improved production output. You know where this is going then.

There will be those times when several simultaneous connections will be made through a lone phone network for cost-saving purposes. This has been the most sought-after feature back then when the Business Process Outsourcing phenomenon first made its impact felt in the business world and especially in other regions around the world. Communication is the most important commodity at the time. The introduction of the cloud bases system changed all that. Businesses were then able to do away with their dependence on public switched telephone networks (PSTN) via the copper wires for voice date transmission over varied distances.

For starters, businesses need a compact and cost-effective single phone system capable of handling business operations without compromising other aspects of the business. This is crucial when part of the operation is continuous communication of employees within the company regardless of distance. The cloud telephony enters the scene by offering effective and cost-effective solutions through delivery of intercontinental voice calls using the Internet, which we all knew does not cost anything.

It also has the ability to route inbound calls through extension numbers and customer representatives in various departments for support. This is one crucial feature never be found with traditional phone systems. It gives businesses a personality that values personalized care with its clients, which clients also value. Aside from that, the cloud system also offers other important applications such as voicemail services, emails, call forwarding, call recording, multiple call schemes, reminder alerts and other features needed in daily business operations.

Businesses are also in for a treat with other equally useful benefits that links online customer database. The system then calls clients automatically in response to their various queries and concerns. Another welcome innovation is video conferencing, which is vital when getting to immediate solutions during operations and client meetings. Business can also opt to hide the caller ID or have incoming calls forwarded to another remote location. This flexibility feature is now something that businesses can now live without.

With the great benefits of the cloud based phone system comes some downsides that businesses also need to understand so these will not derail their business operations. Among these is the need for a stable online network so it can function well at high speed. Cruddy networks are a real concern that had cost businesses big time.

Keywords: Business VoIP Service, Call Center solution, New York VoIP provider, cloud based phone systems, hosted phone systems

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