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The following article was published in our article directory on April 28, 2012.
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Article Category: Real Estate
Author Name: Yilitza Acosta
A call asking for hvac service is common and sooner than later you will be required to attend to a client even if you are just starting out as a service person. The basic assumption is that you will at least be familiar with most of the hvac systems available in the region. Armed with that basic knowledge, you are at least sure that the system you will find in the home will be familiar.
That knowledge may well turn out to be the only thing you are familiar with when you get to your first repair job. As in all direction-guided jobs such as deliveries and recues, make sure you have the exact address before you leave your work station. In addition to having the directions, make sure you have the name and telephone number of the person that has called for service.
People generally tend to be very vague when giving directions to their homes. This is not a deliberate ploy to confuse, but rather the natural tendency of the mind to assume that you are as familiar with the region you are going to as they are. Therefore you may need to make a phone call to get specific directions before you actually get to the home.
As soon as you arrive in the home where you are to do hvac service, it is good professional practice to ask the person responsible to explain the problem. Remember, unless you are the person they spoke to on phone, the person passing on the information is likely to have left out a lot of details when sending you out on assignment.
Secondly, even if you are the person the caller spoke to directly, people generally tend to give fewer details on phone than when speaking face to face. Once they are done giving you the details, ask them to take you and show you the machine or the equipment. Once they show you the machine, ask them to take you round to all the places where the system is to ensure that you get a definite picture of what the area you are working in is like.
Do not allow them to combine this tour with the explanation of the problem - it will be a distraction which will cause you to miss important details. The other actions are basic and routine actions of repair jobs. As soon as you are ready to start doing the hvac service, switch off the electricity from the main supply.
Service of hvac systems is a little like medicine; if the problem is not obvious as it may sometimes be, then you have to work by elimination. Typically, start with the power to identify that malfunction is not on account of the flow of electricity. From that point move onto other common problems such as blockages, loose connections, broken parts, and work your way to the more complex problems.
Keywords: Air Conditioning, Air Conditioning Installation, Carrier, Central Heat and Air, HVAC Systems, Heating and Air Conditioning
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