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SpinDistribute.com Article Directory

The following article was published in our article directory on February 23, 2012.
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Know Your Rights and Privileges as You Shop Online

Article Category: Shopping

Author Name: chickie maxwell

Knowing your rights and privileges as consumer is integral and essentials prior to shopping on the internet. This will protect you from frauds, scams, abuses, and violations of online stores especially those that take advantage of your gullibility as you shop online. Here is your quick reference.

Right to Cancel

You have the right to cancel the purchased items from online shops within seven (7) days upon delivery receipt of the same items. However, there are conditions for the validity of cancellation such as when the items you receive are not what you expect based from the store's representation. You cannot just cancel out of whim or simply because you want to change the item and shop for another.

The items you should receive must be in good condition and of the same quality that the online store describes in its website or other sales kit or tools. Otherwise, you have the right to return the items especially when there are damages due to mishandling during shipment or delivery. In exercising this right, be sure that you have read the store's policy on return and refund.

Complete Details

When you shop online, it is your right to require online shops to give you the complete details of the items you wish to purchase. The Electronic Commerce (e-Commerce) Regulations of 2002 stipulates that online stores should give you the full details of the merchandise or items for purchase and the opportunity to examine the details prior to your purchase.

It is also the duty and responsibility of online stores, as it is their requirement, to disclose their identity including their physical address and contact information to consumers. On your part, you should look for the same information on their site. You may also want to verify the reliability of the details.

Returning the Goods

Should you find yourself in a situation where you have to return the items or goods to an online shop for valid reasons, here is what you have to do:

If the item is defective, choose whether you wish for a replacement, refund, or repair of the defective or damaged item. If you wish to return the item because it fails to meet your expectations, let the online store know as soon as possible.

Under the return policy, online shops should disclose how they will handle return items including costs. Otherwise, it becomes automatics that they will shoulder the cost of return including reimbursement or refund of the postage.

For some reasons that online shops will not honor the return, you can claim the amount from your credit card provider. They share the responsibility with the online shops for any fraudulent handling of your purchase transaction.

The last resort is to take legal actions against each or both the online store or your credit card provider. You have to make sure, though, that you have complied with all the requisites prior to bringing the matter to the court.

Know the rules, regulations and policies along with your rights and privileges as an online shopper. When you do, you can enjoy maximum benefits in purchasing your items from any online shop.

Keywords: SHOP

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