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The following article was published in our article directory on March 10, 2011.
Learn more about SpinDistribute Article Distribution System.

Apple did not provide service to fix iphone which bought from overboard

Article Category: Business

Author Name: xia zihui

Give the world LianBao referred to shrink 4: bought by a foreign domestic don't fix

When consumers with overseas purchase "global LianBao" products back in domestic, occurrence breakdown and prepare to repair, but encounter guarantee acceptance shrunk. Yesterday, Mr. Wu in 315 consumer electronics complaints nets reflect in Canada, he bought a paragraph 4, malfunction after iPhone cannot repair, "manufacturer based in the February told me, must take fault products return to Canada maintenance."

Global LianBao range without China?

Feb. 12, Mr. Wu was in the apple in Canada's February purchase a new iPhone4 mobile phones, "the store commitment cixin mobile phones can 'global LianBao', so I bought opf lock version of, just want to return it." On March 1, Mr. Wu returned to Beijing and online activation the mobile phone. But to his surprise, the cell phone home button "click have no reaction, even by two changed. I tried many times are so".

Helpless under, Mr. Wu carry in less than a day of mobile phones, arrived at xidan apple February. The new product, the malfunction has left him a 400-foot unceasingly, but what happened next but let him "furious about". "The store said, mobile phone from overseas to buy, they can't guarantee to put to the buying." Yesterday, Mr. Wu angrily say, is this, China is not within the scope of global? Do you don't promise to repair the mobile phone I technically still go to Canada, this is true?"

Shop assistant admitted commitment non-existing

Yesterday, reporters tried a Mr. Wu of mobile phones, the handset home button, clicking once, screen no reaction, then point once, still no reaction, the reporter rough estimates show, gently press 10 times, home button at least twice "indifferent", press the 20 times, had 5 have no response.

Yesterday afternoon, the reporter and Mr. Wu arrived in xidan apple February underground layer after-sales service, a QiaoXing staff inquire "buying machine on where" after it was made clear "beyond repair", this person, because overseas iPhone in domestic products products and components are not the same, although there are a global LianBao commitment, but if they take overseas products and components, give back to China, will change the iPhone products against Chinese consumer protection of the relevant law, "is China's legal block the consumer enjoy apple's global LianBao service."

Journalist immediately asked. "illegal" violation of replacement parts exactly which of the law, but it did not name QiaoXing staff positive response, just said, now buy iPhone products, can enjoy "national LianBao" service. For Mr. Wu counter-question "does it mean the apple's 'global LianBao' commitment has non-existing", QiaoXing staff straight said: "you could say so."

The workers are still discloses, from "global LianBao" to "the national LianBao", this change happened on February 25, "similar situation very much, Mr. Wu consumers before we are all give them replace Chinese edition iPhone4 parts, but now you can't change."

Helpless sign "once" agreement

But Mr. Wu is put forward, even apple adjusted the warranty terms, should also responsible for consumers, rule change before products continue execution "global LianBao". Facing this requirement, QiaoXing staff seek to a expatriate manager, the manager agrees to give Mr. Wu maintenance cell phones, but to sign an agreement.

Reporter noticed, this agreement on indication: according to China's product warranty terms and related warranty terms, this apple phones are not domestic maintenance, for customer service attitude, give a free repair, replace the mobile phone motherboard part, only once, whether the handset henceforth the re-emergence of hardware problem or other mobile phone from overseas, still can obtain maintenance in China. So, Mr. Wu helpless signing this maintenance agreement.

Yesterday, reporters about consulting 12315 consumer complaints hotline, staff, said China's XiaoFa, the state encourages the sellers, producers make more helps maintain the legal rights and interests of consumers, strict in these provisions of 3 packets of commitment. "XiaoFa is a minimum requirement."

Famous QiuBaoChang consumers' rights lawyer thought, since the LianBao apple make global commitment, we must honor, if there was a "in China for consumers mobile phone components will replace overseas against Chinese law", the manufacturer shall be responsible for the apple solution, "even if the apple manufacturer on February 25 has changed the warranty scope commitment, but for before this date buyers of consumer products, apple also should give its global LianBao service."

Feb. 12, Mr. Wu was in the apple in Canada's February purchase a new iPhone4 mobile phones, "the store commitment cixin mobile phones can 'global LianBao', so I bought opf lock version of, just want to return it." On March 1, Mr. Wu returned to Beijing and online activation the mobile phone. But to his surprise, the cell phone home button "click have no reaction, even by two changed. I tried many times are so".

Helpless under, Mr. Wu carry in less than a day of mobile phones, arrived at xidan apple February. The new product, the malfunction has left him a 400-foot unceasingly, but what happened next but let him "furious about". "The store said, mobile phone from overseas to buy, they can't guarantee to put to the buying." Yesterday, Mr. Wu angrily say, is this, China is not within the scope of global? Do you don't promise to repair the mobile phone I technically still go to Canada, this is true?"

Shop assistant admitted commitment non-existing

Yesterday, reporters tried a Mr. Wu of mobile phones, the handset home button, clicking once, screen no reaction, then point once, still no reaction, the reporter rough estimates show, gently press 10 times, home button at least twice "indifferent", press the 20 times, had 5 have no response.

Yesterday afternoon, the reporter and Mr. Wu arrived in xidan apple February underground layer after-sales service, a QiaoXing staff inquire "buying machine on where" after it was made clear "beyond repair", this person, because overseas iPhone in domestic products products and components are not the same, although there are a global LianBao commitment, but if they take overseas products and components, give back to China, will change the iPhone products against Chinese consumer protection of the relevant law, "is China's legal block the consumer enjoy apple's global LianBao service."

Journalist immediately asked. "illegal" violation of replacement parts exactly which of the law, but it did not name QiaoXing staff positive response, just said, now buy iPhone products, can enjoy "national LianBao" service. For Mr. Wu counter-question "does it mean the apple's 'global LianBao' commitment has non-existing", QiaoXing staff straight said: "you could say so."

The workers are still discloses, from "global LianBao" to "the national LianBao", this change happened on February 25, "similar situation very much, Mr. Wu consumers before we are all give them replace Chinese edition iPhone4 parts, but now you can't change."

Helpless sign "once" agreement

But Mr. Wu is put forward, even apple adjusted the warranty terms, should also responsible for consumers, rule change before products continue execution "global LianBao". Facing this requirement, QiaoXing staff seek to a expatriate manager, the manager agrees to give Mr. Wu maintenance cell phones, but to sign an agreement.

Reporter noticed, this agreement on indication: according to China's product warranty terms and related warranty terms, this apple phones are not domestic maintenance, for customer service attitude, give a free repair, replace the mobile phone motherboard part, only once, whether the handset henceforth the re-emergence of hardware problem or other mobile phone from overseas, still can obtain maintenance in China. So, Mr. Wu helpless signing this maintenance agreement.

Yesterday, reporters about consulting 12315 consumer complaints hotline, staff, said China's XiaoFa, the state encourages the sellers, producers make more helps maintain the legal rights and interests of consumers, strict in these provisions of 3 packets of commitment. "XiaoFa is a minimum requirement."

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