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The following article was published in our article directory on December 13, 2010.
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The Odds and Ends of Outsourcing Call Center Services

Article Category: Business

Author Name: Terry Stanfield

Telemarketing companies and outbound call centers are so commonly outsourced nowadays that you'd think call center outsourcing is a must for every company whose growth has reached a certain stage. The advantages of outsourcing really do outweigh potential disadvantages though, and as such, the trend of outsourcing an entire division of a company will probably continue for years to come. The services and departments of companies outsourced all share something similar, and similar factor is the main contributing factor as to why they are outsourced. The bottom line is English proficiency and operational costs.

Most companies in first world countries just love it when their operational costs are reduced by great percentages when they operate elsewhere and still get sufficient levels of work output. And why wouldn't they, after all? Here are the three main factors why outsourcing is a common choice for large companies especially for communication based customer support departments.

Acceptable English proficiency levels in outsourcing industry supporting countries . The workforce in many countries to which departments are outsourced are fluent enough in the English language to be able to perform most of the customer service and technical support roles required by call center outsourcing.

So why would you hire someone from the States to do something a person from India can do almost just as well when you can pay the person from India less than half what you pay the person from the States? And it isn't as simple as taking advantage of cheap labor-the exchange rates make it so that however less the employee from India gets compared to the employee from the States, he'll still get more than he would with an average nine to five in his country .

Lower (as in lower) operational costs -from the outsourcing process to training to maintenance of facilities. Just like with our above example of salaries of an American employee compared to an Indian employee doing the same thing, the costs of operation and maintenance in the States and elsewhere (like India) are vastly different.

This is why companies choose to take on the expense of either moving or constructing (or both moving some and constructing new) facilities necessary for their outsourced departments' routine functions in the first place. They wouldn't move to a new location if it costs more -and there is really a lot a company can save through outsourcing; just look at the current exchange rates .

Workforce potential-in both numbers and skill sets, as well as qualifications. Law requires a company to only hire a potential employee if he or she has the necessary minimum requirements ; if they hire from outside the States, they can pick potential employees with less qualifications but with more of their needed skill sets.

Not only can they hire someone whose qualifications are minimal, they get someone with enough English communication skills to get the job done and all that's left for the company to do is proper training. Plus, though that employee may not have necessary qualifications now, his or her skill sets may still prove to be useful to the company and thus his or her potential as an employee may be better garnered.

These reasons relate to and affect one another. They can even be further broken down into categorized advantages and disadvantages but the same conclusion will be reached: it's simply more beneficial to engage in call center outsourcing than otherwise.

Keywords: outbound telemarketing companies,telemarkecting programs,lead generation firms,lead generation companies

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