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The following article was published in our article directory on August 11, 2010.
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Recall the case of the largest home appliance

Article Category: Business Management

Author Name: xia zihui

August 4, Matsushita Electric (China) Co., Ltd. in its official statement published online product recalls, as some refrigerators spare parts, may result in refrigerator smoke, fire, announced a total of 29 Chinese mainland Taiwan models 365 574 Panasonic refrigerator recall. This is the largest in recent years with the recall history of the domestic appliance case. Panasonic refrigerator covered by the cold machine Co., Ltd. Wuxi production, both in domestic sales, manufacturing date is March 2007 to March 2009, including the B20 B26/C23 C29 series, a total of 29 models, the size of refrigerator volume 196 l -292 l.

Hangzhou has a comprehensive moratorium issue fridge

Yesterday, the problems involved in the recall refrigerator, home appliance store in Hangzhou, where several have full sale.

Five Star refrigerator, washing machine, said Wang Qing, head, Tuesday received a formal letter Matsushita, asked to suspend sales of the problem models. "The current store in the refrigerator Panasonic sold a total of about 20 models, of which six involved in the recall."

Wang Qing said the issue of the refrigerator shelves have all been returned to storage, and return the Panasonic factory, the specific amount being statistics. Involved in the recall are two and three refrigerators, accounting for 10% of sales of Panasonic refrigerator, all refrigerator sales in stores accounting for less.

Panasonic refrigerator in the corner of Suning Appliance, involving the recall of the model is 6, the current prototype has been labeled a "sale" on.

Gome of the relevant responsible person said the problem batches have all been printed out, put a conspicuous place at each store, for consumer inquiries, The Panasonic refrigerator models in the number of issues, to Deng Matsushita Company of Japan Zongbu sent Daocang Ku scan code will know.

It is understood, involves the recall of the refrigerator, in Hangzhou, each priced between 2,490 yuan to 7,480 yuan, the number of refrigerator brands, prices high. A store that Panasonic's leading products are washing machine, plasma TV, refrigerator sales is very general, it is only in the large flagship store has distribution in place counter location is also inconspicuous corner.

Check door manufacturers and replacement parts free of charge

Matsushita Electric (China) Co., Ltd. Public Relations Department official said, the solution is "the way home service, free implementation of the indoor power wiring inspection and parts replacement, to eliminate hidden dangers." The company has set up a special the 1100's maintenance team. Emergency Order of 360,000 parts, and transferred from the global professional quality technical personnel to support this voluntary recall action.

Five Star Wang Qing said that all customers buying information these refrigerators, they have figured out, to Matsushita, Panasonic will be 11 visits, and free door replacement parts. As for the issue to buy the refrigerator, but not picking up customers to its stores will directly replace the same type, but the date of manufacture in the April 2009 after the production of products.

Panasonic's recall announcement shows that the model and year of manufacture refrigerators in the refrigerator on the back of view, consumers can also type in the warranty card to confirm, if confirmation is to recall the scope of services available through the hotline, web applications and e-mail, etc., and contact Panasonic, Matsushita will contact within 24 hours of home and consumer issues.

Problem refrigerator recall due to possible safety hazards

Panasonic released a statement according to the recall, involving the recall of the refrigerator as the refrigerant control parts (refrigerant control valves) used the red phosphorus flame retardant, high temperature and humid environment, may cause the refrigerant control valve coil disconnected, resulting in occurrence of "Refrigerator not cold," or "refrigerator cold," not normal. One particular model refrigerator in the long-term use under fault conditions, the very small number of products will have the refrigerant control valve refrigerant leakage, extreme cases can cause smoke, fire, security weaknesses. In addition, the recall of some models within the refrigerator, in the L-pole power outlet connected with the N pole against the case, there are similar security problems.

Matsushita that the refrigerant control valve failure in the state (coil break) to continue to use, although very small, but there may be smoke, a fire phenomenon. According to the survey results, from the security and peace of mind being the first consideration, decided to publish the issues and implement the relevant parts door free inspection and replacement.

Insiders said that Panasonic's current recall, and AQSIQ have been developed before the "management of household appliances product recall provisions (Draft)" has a certain connection, the draft was on July 10 completed to the community for comments and recommendations are expected in late introduction.

In accordance with the "draft" requirements, confirmed defective appliance products, producers should immediately stop production, sale, notify the seller to stop selling defective appliances products to inform consumers to stop using, in a timely manner voluntary recall of defective products to the place where the quality control department. Producers should take the initiative to recall but have not recall, the producer will be issued AQSIQ ordered the recall notice or notice, and inform the location of quality inspection department, shall take appropriate measures. If the violation of home appliances producers to recall the relevant provisions of the relevant departments will be warned and ordered within a time limit; overdue correction, be liable to be fined 30,000 yuan.

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