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The following article was published in our article directory on June 23, 2010.
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Learning the Ropes of Department Store Jobs

Article Category: Jobs

Author Name: Henry Kelts

Department stores in this part of the world usually open their doors to customers at 10:00 A.M. By this time, there are already customers standing by the shop doors. Some of them are raring to shop while others are bent on returning merchandise bought from a few days ago. From the perspective of department store employees, it is just as chaotic outside as it is inside the store. The phones are ringing, and the answering machines are bursting with request for return calls from frantic customers.

So what are we getting at? Department store jobs are not exactly the most relaxing ones. And the more challenging part is how to stay charming, patient and personable when the shop door opens at 10:00 A.M. despite all the stress factors hours before. This is the reason why many department store employees would tell you that department store jobs are only for tough cookies. They are not for the faint-hearted. They are meant for those who are made of sterner stuff.

If you intend to apply for a job at a department store, there are many things that you should know, so you can make your choice in a more informed manner. The first difficulty that you should expect are demanding customers. While there are customers who would rather be left alone as they go through rack after rack to pick their item of choice, there are others who want an attendant to be beside them during the entire process.

A common type of this kind of customers is those who insist that they know their size, even when it is so glaring that they are two or three sizes bigger. To illustrate, a woman walks to a sales attendant with an item in hand. She asks for a size 4 but the sales attendant recommends a size 10. The woman, however, insists that she's no bigger than 4. How to handle this kind of customer? Expert salespeople suggest allowing her to try the size 4, but getting sizes 6 to 10 anyway in case you are right and the customer is wrong—which is almost always the case. Chances are, the customer will ask for bigger sizes until she gets to 10. Having the other sizes handy will save you several trips to the stockroom, and the crushed ego of the customer.

There is also the problem with customers who abuse the return and exchange policies of stores that you have to deal with. Some customers pay for an item, use it once, and return it to the store after it has served its purpose. There are also some who purchase a pricey item, buys a cheap imitation somewhere else, and returns the knock-off with the original tag attached to get their money back. Dealing with these types of customers requires patience, firmness and diplomacy.

Working in a department store can be naturally enjoyable for people who love being around other people and who have mastered the art of customer service. But for those who have not, it may be good to brush up on your people skills first before taking the retail plunge.

Keywords: job interview tips, retail fashion jobs, retail store careers, retail stores employment, clothing store careers, department store jobs, supermarket jobs, applying for retail jobs online, retail jobs online employment application,

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